Pricing Plans

FAQs

1. Privacy Policy

This policy outlines how we handle your personal information. We prioritize your privacy and are committed to safeguarding your personal information.

Information Use:

Any personal information received will only be used to fill your order.

Protection of Information:

We employ stringent security measures to ensure the protection of your personal information. We utilize advanced security technologies to prevent unauthorized access.

Information Sharing:

We do not sell, trade, or otherwise redistribute your personal information to third parties. Your data is used exclusively within our platform to enhance your user experience and fulfill your service requests.

2. Delivery Policy

After your purchase, the credits will be immediately added to your account balance.

Immediate Access:

Upon successful payment, your credits will be instantly available in your account. Your ability to see the updated balance and use the credits for translating videos constitutes delivery of the purchased plan.

Payment Confirmation:

You will receive an email confirmation of your purchase, including the details of the transaction and the number of credits added to your balance. This email serves as a receipt and confirmation of delivery.

Troubleshooting:

If the credits do not appear in your account immediately after purchase, or if you do not receive a confirmation email, please contact our support team within 5 days of the purchase date. Failure to notify us within this period will result in the assumption that the credits were successfully delivered and received by you.

3. Refund Policy

If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order.